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View the OCG atricle: Disney ITIL Journey
View the NASA artilce; ITIL: Enabling NASA's Best Practices in IT Service Management and Delivery
ITSM Specialties Executive Overview
Northcraft Analytics: Service-Now v. Remedy, Incident Management
Best Practice Websites
www.best-management-practice.comis the umbrella site dedicated to making access to OGCs Best Practice guidance quick and easy, and provides support for all levels of adoption of the OGC Best Practice guidance.
Change Control System - the official repository of issues/changes for all OGC PPM and ITIL Best Practice products, available through the Best Management Practice website.
The APM Group Limited·- OGC's Official Accreditor -·www.apmgroupltd.com
Office of Government Commerce - www.ogc.gov.uk
The Stationery Office - OGC's Official Publisher - www.tso.co.uk
Masters in Project Management http://mastersinprojectmanagement.com/·- of every master's in project management program in the US
Service-Now v. Remedy, Incident Management
Examination Institutes
APMG-International -·www.apmg-uk.com
BCS-ISEB - www.bcs.org
CSME - www.csme.us
DANSK IT - www.dansk-it.dk
DFC - www.dfs.se/dfcertifiering
EXIN - www.exin-exams.com
LCS - www.loyalistexams.com
TÜV-SÜD - www.tuev-sued.de/it-zert
International User Forum
IT Service Management Forum International·- Read more about itSMFIhere or visit their website at·www.itsmfi.org
Articles about ITSM Specialties
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ITSM Specialties offers training on the IT Infrastructure Library (ITIL®), the global de facto best practice guidance for delivering business focused IT services, including compliance with ISO/IEC 20000.
Whether it be Assessments, Gap Analysis, Process Implementation or Education & Awareness you can count on ITSM Specialties to provide high quality consulting services.
In IT we can do business as usual or we can strive to be better, but how do we reach the next level? How do we define metrics that we can use to measure our progress? How do we know when we have reached the next level?