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Phillip Zook |
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Phillip Zook comes to ITSM Specialties with a wealth of experience in a diversity of fields. Phill is a people person and understands the importance of a "customer focused" approach to business. His success in Business Management, Public Relations, and Marketing will now be applied to helping our clients achieve excellence in their workplace. When he has a free moment, Phill enjoys spending time with his family or fishing in one of his favorite trout streams.
ITIL v3 Foundations for IT Service Management certified
ITSM Specialties offers training on the IT Infrastructure Library (ITIL®), the global de facto best practice guidance for delivering business focused IT services, including compliance with ISO/IEC 20000.
Whether it be Assessments, Gap Analysis, Process Implementation or Education & Awareness you can count on ITSM Specialties to provide high quality consulting services.
In IT we can do business as usual or we can strive to be better, but how do we reach the next level? How do we define metrics that we can use to measure our progress? How do we know when we have reached the next level?