ITSM Specialties' training covers concepts and practices based on the IT Infrastructure Library (ITIL®), the global, de facto, Best Practice guidance for delivering business-focused IT services.
Pass Rate: Currently at 97.5%, well above the global industry pass rates. (see the industry pass rates in this article)
How do the ITIL v3 Intermediate classes fit together?
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There are the Lifecycle classes and the Capability Classes
How they differ:
The Intermediate Lifecycle classes are:
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Focused on the management concepts behind the activities in each phase of the lifecycle
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Three-day classes
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Focused more on concepts and less on practical application
The Intermediate Lifecycle classes are as listed:
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Service Strategy (ITIL v3 SS)
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Service Design (ITIL v3 SD)
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Service Transition (ITIL v3 ST)
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Service Operation (ITIL v3 SO)
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Continual Service Improvement (ITIL v3 CSI)
The Intermediate Capability classes are:
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Focused on the practitioner concepts and the activities in each phase of the lifecycle
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Five-day classes
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Focused equally between concepts and practical application, i.e. how do we do this
The Intermediate Capability classes are as listed:
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Service Offerings & Agreements (ITIL v3 SOA)
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Planning, Protection & Optimization (ITIL v3 PPO)
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Release, Control & Validation (ITIL v3 RCV)
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Operational Support & Analysis (ITIL v3 OSA)
How they are similar:
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Both Operational Support & Analysis (ITIL v3 OSA) and Service Operation (ITIL v3 SO) focus on the operational phase of the life cycle, including how to keep services up and running
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Both Release, Control & Validation (ITIL v3 RCV) and Service Transition (ITIL v3 ST) focus on bringing new and changed services into production, including the build, test and implementation
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Both Planning, Protection & Optimization (ITIL v3 PPO) and part of Service Design (ITIL v3 SD) focus on the technical side of designing services and the tactical part of managing them
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The Service Offerings & Agreements (ITIL v3 SOA), part of Service Design (ITIL v3 SD), and part of Service Strategy (ITIL v3 SS) focus on the business and management issues involved with delivering services
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Only the Continual Service Improvement (ITIL v3 CSI) focuses specifically on improvement of services and processes and the methods and techniques to do so
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