Thursday July 31 , 2014

Process Implementation

Following the industry Best Practices and years of knowledge and experience in ITIL we can help guide your implementation of various processes for different levels.

  • Strategic guidance, including objective setting and long-term planning, to achieve the overall vision.
  • Tactical guidance including the medium-term plans required to achieve specific objectives, typically over a period of weeks to months.
  • Operational guidance, including the day-to-day or short-term planning or delivery of a business processor IT service management process.

We can also guide your organization through different types of implementations

  • Big Bang approach - implementation of all lifecycle phases, or process areas, simultaneously
  • Phased approach - implementing processes in bite-size, palatable chucks
  • A la carte approach - implementing only the processes your organization feels are necessary

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ITIL Training

ITSM Specialties offers training on the IT Infrastructure Library (ITILĀ®), the global de facto best practice guidance for delivering business focused IT services, including compliance with ISO/IEC 20000.

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Whether it be Assessments, Gap Analysis, Process Implementation or Education & Awareness you can count on ITSM Specialties to provide high quality consulting services.

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About Us

In IT we can do business as usual or we can strive to be better, but how do we reach the next level?

How do we define metrics that we can use to measure our progress?

How do we know when we have reached the next level?

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