Following the industry Best Practices and years of knowledge and experience in ITIL® we can help guide your implementation of various processes for different levels.
- Strategic guidance, including objective setting and long-term planning, to achieve the overall vision.
- Tactical guidance including the medium-term plans required to achieve specific objectives, typically over a period of weeks to months.
- Operational guidance, including the day-to-day or short-term planning or delivery of a business processor IT service management process.
We can also guide your organization through different types of implementations
- Big Bang approach - implementation of all lifecycle phases, or process areas, simultaneously
- Phased approach - implementing processes in bite-size, palatable chucks
- A la carte approach - implementing only the processes your organization feels are necessary