Following the industry Best Practices and years of knowledge and experience in ITIL® we can help guide your implementation of various processes for different levels.


  • Strategic guidance, including objective setting and long-term planning, to achieve the overall vision.
  • Tactical guidance including the medium-term plans required to achieve specific objectives, typically over a period of weeks to months.
  • Operational guidance, including the day-to-day or short-term planning or delivery of a business processor IT service management process.


We can also guide your organization through different types of implementations


  • Big Bang approach - implementation of all lifecycle phases, or process areas, simultaneously
  • Phased approach - implementing processes in bite-size, palatable chucks
  • A la carte approach - implementing only the processes your organization feels are necessary

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Accredited by


ITSM Specialties is accredited by EXIN

ITIL Training

ITSM Specialties offers training on the IT Infrastructure Library (ITIL®), the global de facto best practice guidance for delivering business focused IT services, including compliance with ISO/IEC 20000.



Whether it be Assessments, Gap Analysis, Process Implementation or Education & Awareness, you can count on ITSM Specialties to provide high quality consulting services.

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About Us

Our ITIL® training methods are world-class and we’re making a big impact on companies throughout the world. Discover why our on-site classes and instructors are making the results!