ITSM Specialties Consulting
Assessments are an effective method of answering the question ‘Where are we now?’ Understanding how effective and efficient existing service management processes are or how an existing service is performing, is important for identifying the gap between where we are and where we want to be.
Gap analysis is a business assessment tool enabling an organization to compare where it is currently and where it wants to go in the future. This provides the organization with insight to areas which have room for improvement.
Following the industry Best Practices and years of knowledge and experience of ITIL we can help guide your implementation of various processes for different levels. We can also guide your organization in different types of implementations
Education & Awareness
One Key to successful implementation is buy-in. We have found that the best way to gain buy in from the top down and from the bottom up is through education and awareness.