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About Our Head ITIL® Trainer- Rick Hawtrey
- Rick Hawtrey is a Consultant, Instructor, and Owner of ITSM Specialties, with industry certifications in ITIL, Cisco, Microsoft, and CompTIA disciplines. As a certified instructor in the IT field, Rick has ample experience in corporate, government, and consumer training. Rick also has 13 years of experience in various types of adult and youth instruction, ranging from youth ministry to technical and management instruction for IT professionals. With his ITIL experience, vibrant personality and lively classroom presence, students of all types will find his educational seminars a worthwhile investment of time for the participants.
- For Rick, "training is more than regurgitation of information; it is about the experience and what students can take away from it".
- He has worked the last couple of years training for the largest training company in the world, before going into business for himself.
- His students that have taken the ITIL® Foundations for Service Management Exam have a 97.5% pass rate.
Technical Certifications:
ITIL, v3 Expert
ITIL, v3 Intermediate for Service Operations (SO)
ITIL, v3 Intermediate for Service Transition (ST)
ITIL, v3 Intermediate for Service Design (SD)
ITIL, v3 Intermediate for Continual Service Improvement (CSI)
ITIL, v3 Intermediate for Release, Control, and Validate (RVC)
ITIL, v3 Intermediate for Operational Support and Analysis (OSA)
ITIL, v3 Intermediate for Planning, Protection, and Optimization (PPO)
ITIL, v3 Intermediate for Service Offerings and Agreements (SOA)
ITIL, v3 Intermediate for Managing Across the Life Cycle (MALC)
ITIL, v2 Practitioner for Service Level Mnt and Financial Mnt (IPAD)
ITIL, v2 Practitioner for Change, Configuration, and Release Mnt (IPRC)
ITIL, v2 Practitioner for Service Desk, Incident, and Problem Mnt (IPSR)
ITIL, v2 Practitioner for IT Service Desk / Incident Management
ITIL, v3 Foundation for IT Service Management
ITIL, v2 Foundation for IT Service Management
Microsoft (MCT, MCSE 2000 & 2003, MCSA 2000 & 2003, MCDBA, MCDST)
Cisco (CCNA)
CompTIA (A+, Network+)
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ITSM Specialties offers training on the IT Infrastructure Library (ITIL®), the global de facto best practice guidance for delivering business focused IT services, including compliance with ISO/IEC 20000.
Whether it be Assessments, Gap Analysis, Process Implementation or Education & Awareness you can count on ITSM Specialties to provide high quality consulting services.
In IT we can do business as usual or we can strive to be better, but how do we reach the next level? How do we define metrics that we can use to measure our progress? How do we know when we have reached the next level?